Privacy Policy

This Privacy Policy describes how DNS VIP collects, uses, and shares personal information of users of our website and services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Booking Information: Details of your transportation, tourism, and concierge service requests.
  • Payment Information: Credit card details or other payment information necessary to process your bookings.
  • Website Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
  • Communication Data: Records of your communications with us, including emails and phone calls.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you make a booking, fill out a form on our website, or contact us directly.
  • Automatically: Through cookies and other tracking technologies when you visit our website.
  • From Third Parties: From our partners and service providers who assist us in providing our services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our services, including processing bookings and fulfilling requests.
  • To communicate with you about your bookings and provide customer support.
  • To personalize your experience on our website and tailor our services to your needs.
  • To process payments and prevent fraud.
  • To send you promotional materials and updates about our services (with your consent).
  • To improve our website and services.
  • To comply with legal obligations.

4. How We Share Your Information

We may share your personal information with the following parties:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processors, IT service providers, and marketing agencies.
  • Business Partners: Partners who help us provide our services, such as hotels, restaurants, and tour operators.
  • Legal Authorities: When required by law or to protect our rights and interests.

We require these parties to protect your personal information and use it only for the purposes for which it was shared.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive information.
  • Implementing access controls to limit who can access your personal information.
  • Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information.
  • Objection: You have the right to object to the processing of your personal information.
  • Restriction: You have the right to restrict the processing of your personal information.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes constitutes acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

DNS VIP
[Address]
[Email Address]
[Phone Number]